Zero-Hallucination Customer Support Automation
LLM-based support systems generated plausible but incorrect answers 23% of the time, eroding customer trust and increasing escalation rates to human agents significantly.
We architected a grounded generation system with multi-stage verification, citation tracking, and confidence scoring. Every response is traceable to source documentation with full transparency.
A customer support platform where AI responses are guaranteed factual through knowledge base grounding, with automatic escalation when confidence thresholds aren't met.
A visual representation of the system architecture and data flow.
“Finally, an AI support system we can trust. Our customers notice the difference.”