Zero-Hallucination Customer Support Automation
LLM-based support systems generated plausible but incorrect answers 23% of the time, eroding customer trust and increasing escalation rates to human agents significantly.
We architected a grounded generation system with multi-stage verification, citation tracking, and confidence scoring. Every response is traceable to source documentation with full transparency.
A customer support platform where AI responses are guaranteed factual through knowledge base grounding, with automatic escalation when confidence thresholds aren't met.
“Finally, an AI support system we can trust. Our customers notice the difference.”